Fine and fabulous Monday greetings, all.  We're finally back in MD, and I am thoroughly rested from a fantastic weekend that did not involve flying or trade shows or hotel rooms.  This week finds me firmly ensconced in follow-up from the IDCE and DKI Insights Conferences, and securing exhibit spaces & sponsorship opportunities for the 2012 Leadership

Of all of the wonderful conversations I’ve had over the past week in New Orleans, and those last night here in TX, one particular conversation reminded me of a customer service lesson I learned very early in life.   I’ve spent the better part of the last 25 years firmly ensconced in sales and customer service; learning what makes people tick.   Those years have afforded me a very realistic and panoramic view of several different industries, but m

Speaking of Member Benefits……