Contact Us   |   Sign In   |   Join
Community Search
Sign In


Forgot your password?

Join RIA Now

Calendar

10/3/2016 » 10/5/2016
2016 WLS Prep Course and Exam

10/11/2016 » 10/13/2016
The RIA Focus on Forensics Technical Conference

11/3/2016 » 11/4/2016
Contents Science and Theory Course - Orange County, CA

11/7/2016 » 11/11/2016
2016 Certified Restorer Prep Course

RIA October Webinar!
Tell a Friend About This EventTell a Friend
 

Participate in RIA's October Webinar for only $35! Register before October 21st, 2015 and receive an additional $5 off! October Webinar: Building Effective Contents Restoration Teams ​Wednesday, October 28th, 2015 12 PM – 1 PM

10/28/2015
When: 10/28/2015
12:00 PM

« Go to Upcoming Event List  

RIA Sale!!

Participate in RIA's October Webinar for only $35! Register before October 21st, 2015 and receive an additional $5 off!

October Webinar:Building Effective Contents Restoration Teams

Wednesday, October 28th, 2015 12 PM – 1 PM

Presenter: Neil Grant

Neil Grant is the Esporta Certified Operators® program manager at Esporta Wash SystemsInc. Esporta Wash Systems Inc. equips and empowers restoration contractors to increase revenues andprofitability by restoring soft contents and laundry in-house.

Description

Every successful restoration contractor understands that you have to deliver a quality product tocontinuetogrow your business. There is a growing trend among property insurance companies to look for restoration service providers that can act as a “one stop shop” for restoration services. This trend is consistent with the results of the J.D. Power and Associates® study titled “How Homeowners Really Feel”, which illustrates that as additional points of contact are added to the claim response, customer satisfaction declines. When a contractor has complete in-house services they are able to deliver higher customer satisfaction ratings then if the various segments of the job are each managed by different service providers. As more and more service lines are brought in-house, the need for specialized training grows. Ensuring that technicians have the necessary competencies to effectively and efficiently restore contents is essential for long term success.