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October Webinar:Building Effective Contents Restoration Teams
Wednesday, October 28th, 2015 12 PM – 1 PM
Presenter: Neil Grant
Neil Grant is the Esporta Certified Operators® program manager at Esporta Wash SystemsInc. Esporta Wash Systems Inc. equips and empowers restoration contractors to increase revenues andprofitability by restoring soft contents and laundry in-house.
Every successful restoration contractor understands that you have to deliver a quality product tocontinuetogrow your business. There is a growing trend among property insurance companies to look for restoration service providers that can act as a “one stop shop” for restoration services. This trend is consistent with the results of the J.D. Power and Associates® study titled “How Homeowners Really Feel”, which illustrates that as additional points of contact are added to the claim response, customer satisfaction declines. When a contractor has complete in-house services they are able to deliver higher customer satisfaction ratings then if the various segments of the job are each managed by different service providers. As more and more service lines are brought in-house, the need for specialized training grows. Ensuring that technicians have the necessary competencies to effectively and efficiently restore contents is essential for long term success.