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2017 Convention Session Descriptions
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Session Descriptions 

**For a complete list of our pre-convention workshops, please click here**

An Overview of the New RIA Foresnics Guidelines
Presenter: TBA

Thursday, 06 April:  10:30 a.m. - 11:30 a.m.

  Session description coming soon.



Everyday Restorers
Presenters: Panel participants coming soon

Thursday, 06 March:  10:30 a.m. - 11:30 a.m.

This will be a panel discussion with a moderator followed by a short Q&A. Individuals from 3 restoration companies representing different size and focus will speak to their unique challenges in marketing, servicing clients and managing their business. Aimed at providing insight into operating a successful restoration business and to provide tips and experience to those who may want to follow suit. Owner/Operator Perspective, Branching Out – Adding Locations and Services, Going National – Corporate Model and Expansion. 



Numbers that Tell Stories
Presenter: Tim Hull

Thursday, 06 April:  10:30 a.m. - 11:30 a.m.

Key Performance Indicators (KPIs) are metrics used to measure a specific activity or operation a company performs by comparing them to a predetermined benchmark or standard to indicate success or failure. The criteria used to measure success should be in alignment with the organizational goals of the company. Consequently, the monitoring of certain performance indicators is often relative to what is important to a company at a given point in time.



Session Coming Soon!

 Presenter: John Lapotaire

Thursday, 06 April:  11:45 a.m. - 12:45 p.m.

Session description coming soon.



High-End Furniture 101 with in-class Demonstration

Presenters:  Mike O'Donnell

Thursday, 06 April:  11:45 a.m. - 12:45 p.m.

Sessions in your home make up what is defined as "contents". This includes your furniture, as well as all of the items that are in the drawers, cupboards, desks, closets, rooms and/or nooks and crannies of your home. In this session we will outline the nuances of high end furniture restoration - identifying characteristics and traits of high end furniture.  Following the basics and in classroom demonstration will be held highlighting the behind-the-scene of the different restoration techniques, including stripping and refinishing,  CDRR (Clean, Deodorize, Respray, and Rubout), and finally, simple touch-ups.



Maximize Your Bottom Line, Benefits, & Strategies for Restoration Companies

Presenter: Harvey Cohen 

Thursday, 06 April:  11:45 a.m. - 12:45 p.m.

Restoration companies and contractors are frequently faced with dilemmas on how to get paid for services rendered. This is especially true when there are indicators of long term damages in a home. Should the contractor ask for payment upfront or should they accept an Assignment of Benefits? To accept or not to accept? That is the question. There are various avenues restoration companies and contractors can take to maximize their bottom line, we are here to discuss the different tactics companies can use to recover funds they are owed for work they performed.

The Do’s & Don’ts: Referral Fees, Deductibles, Gratuities, and Comps  

Presenter: Peter Crosa, Michael Bowdoin

Thursday, 06 April:  4:00 p.m. - 5:00 p.m.

Session description coming soon.



Best Practices for Infection Control 
Presenter: TBA

Tuesday, 06 April:  4:00 p.m. - 5:00 p.m.

Session description coming soon.


Building for the Future: An international perspective on what we need to learn for a promising future in Disaster Restoration
Presenters: Mitch Caron, Jacqueline Vallee

Thursday, 06 April:  4:00 p.m. - 5:00 p.m.

Session description coming soon.


General Session: Six New Legal Points You Must Understand to Survive in 2017

Presenters: Edward Cross

Friday, 01 April:  9:00 a.m. - 10:00 a.m.

This critical update of legal issues that impact restoration professionals will enhance the practice of all restoration professionals--from experienced veterans to millennials.  Ed Cross, "The Restoration Lawyer" will share new legal developments that will impact your legal and financial future.  Not all assignments of benefits are created equal.  Learn the differences between the assignments that help restorers get paid fast and those that give restorers a false sense of confidence.  What you don't know can hurt you!  In this presentation you will learn strategies and tactics for suing insurance companies directly for unpaid invoices, new regulatory actions being taken to impose discipline on restorers' contractor's licenses and ways to prevent them, the legalities of paying referral fees to plumbers, customer schemes to extract money from contractor's bonds, the anatomy of a restoration legal dispute and much more!

Setting Your Priorities
Presenter: Mark Shippe

Friday, 07 April:  2:00 p.m. - 3:00 p.m.

Every contractor needs to prioritize their sales and marketing efforts to be the most effective at getting new business.  Where can you get the most bang for your buck and are you focusing on the right clients are important questions that need to be answered in order to have an effective sales and marketing strategy.


Stuff “Old Guys” Know 
Presenter: Panel Discussion

 Friday, 07 April:  2:00 p.m. - 3:00 p.m.

This will be a panel discussion with a moderator. Two industry patriarchs will answer previously submitted questions in an attempt to share lost techniques and business practices, as well as a brief view of the current indusry from their perspective. Followed by a brief Q&A. Aimed at recapturing lost or diluted knowledge from industry patriarchs that we can apply for today’s environment. 


Tales from the Dark Side: 6 Things that Keep Insurers up at Night
Presenter: Patricia Harman

Friday, 07 April:  2:00 p.m. - 3:00 p.m.

“The times they are a changin’,” and never more so than in the insurance industry. Faced with new risks that didn’t exist several years ago, technology that is constantly developing, and policyholders with extremely high expectations, insurers are going unwillingly into some new territory. Some of these changes will provide challenges and opportunities for restoration contractors. 



Town Hall Meeting on the Future of the Water Damage Industry 

Presenter: Pete Consigli, Peter Crosa, Ken Larsen

Friday, 07 April:  3:15 p.m. - 4:30 p.m.

Session description coming soon.