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Building Science Course - Nashville, TN

11/7/2017 » 11/9/2017
WLS Prep Course & Exam

11/8/2017 » 11/9/2017
Contents Science and Theory Course - Nashville, TN

11/10/2017 » 11/11/2017
RIA Strictly TPAs Fall Summit

11/13/2017 » 11/17/2017
2017 Certified Restorer Prep Course

RIA Strictly TPAs Fall Summit
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Strictly TPAs Fall Summit

November 10 -11, 2017 in Nashville, Tennessee

Part of the RIA “Strictly” Series

TPA’s (Third Party Administrators) are one of the most discussed and impactful topics for RIA members. If you eavesdrop on a networking conversation, you will likely hear our members talking about this issue and the impact on their businesses. This dynamic two-day event will conclude RIA’s Education Week in exciting Nashville, Tennessee.

This event will be organized by contractors, for contractors. No topic is off limits.

Below are some of the topics that we will cover:

  • Current state of the TPA market
  • A panel of highly successful TPA contractors
  • Panel of successful contractors that do a small percentage of TPA work
  • Interviews with TPA representatives to answer member questions
  • Strategies for diversifying your business
  • Tactics for negotiating and protecting your business in this environment

We look forward to seeing you in November!


What this event is:

  • All the content at this event will be geared towards the needs of our contractor members and the challenges that they face in the expanding TPA environment.
  • Strategies for business diversification will be explored and presented. 
  • No long lectures, each hour session will consist of speakers presenting one or two big ideas in 15-20 minutes, this will be followed with Q&A and shepherded idea exchange and networking.
  • Speakers will primarily be restoration practitioners who face the day-in, day-out demands and challenges of this current environment.
  • TPA representatives will not be presenting, we know that if you want their perspective, you can attend one of their respective conferences.
  • RIA will be surveying our members to get perspective on the specific issues that are impacting your business in the TPA environment.  These challenges will be presented to the TPA companies where they will be addressed and then published in a future C&R magazine.
  • Ideally a starting point and catalyst for future solutions, changes and improvement of the customer experience and the ability of our members to operate their businesses. The outcomes of this event will likely guide our actions and member support in the future.  

What this event is not:

  • A chance to bash TPA’s.
  • A venue for complaining that is not focused on solutions.
  • A trade show or exposition for vendors.
  • A sign-up for new TPA programs. Again, TPA’s will not be presenting or sponsoring this event. This event is brought to you exclusively by RIA. 


Early Bird Rate - Through September 29

  • $495 per individual  Members
  • $595 per individual – Non-Members

Standard Rate - After September 29

  • $595 per individual – Members
  • $695 per individual – Non-Members

Interested in attending both the WLS Prep Course and Exam along with the Strictly TPAs Fall Summit? CLICK HERE for a discounted bundled option!




Gaylord Opryland Resort & Convention Center

2800 Opryland Drive

Nashville, TN 37214 USA


Room Rate: $189.00 per night (not inclusive of taxes); Daily resort fee of $20.00

Cut-off date: Wednesday, October 4, 2017

Online Reservations: Click here to book your hotel online.


Hotel Information


RIA has secured a block of rooms at the Gaylord Opryland for Strictly TPAs attendees. Please make your reservation by Wednesday, October 4, 2017, to qualify for the negotiated rate by calling the hotel or using the online reservation link listed above. To make a reservation over the phone, please call (877) 382 7299 or 1 800 GAYLORD (429-5673). In order to receive the group rate, callers much identify their affiliation with RIA Strictly TPAs Conference. After October 4, rates and spaces are subject to availability. 


Resort fees include the following:

  • High speed in-room wireless Internet access
  • Resort Savings Card
  • Unlimited local and long distance calls
  • Daily scheduled shuttle service to Grand Ole Opry House, Opry Mills, General Jackson, Showboat & The Inn at Opryland
  • Bottled water (2 daily) replenished once daily with housekeeping service
  • Daily credit of up to $10 per room towards dry cleaning (credit is not cumulative)
  • Gaylord Springs Golf Links practice range access, daily bucket of balls and shuttle



*Subject to change



Thursday, November 9th
Registration Open
Friday, November 10th
7:30am - 8:30am Breakfast
8:30am - 9:00am Welcome and Overview: "State of the TPA World"
9:00am - 10:30am Trend Analysis by Successful TPA Contractors
10:30am - 10:45am Break
10:45am - 12:15pm Strategies of Contractors with Small TPA Volume
12:15pm - 1:30pm Lunch
1:30pm - 2:25pm Best Practices on the Interface with Consultants
2:30pm - 3:25pm What Would Marty Do?: Ethical Dilemnas with TPA Work
3:30pm - 4:25pm Lessons from Outside the USA: International TPA Trends
4:30pm - 5:30pm Registered third party evaluator concepts: impacts for TPA Contractors
Saturday, November 11th
8:00 a.m. - 9:00 a.m. Breakfast
9:00am - 10:00am Results from the Survey and Responses from TPA Representatives to Member Concerns
10:00am - 10:30am Break
10:30am - 12:00pm Member Responses to TPA Proposed Solutions
12:00pm - 1:00pm Lunch
1:00pm - 1:55pm Winning in the Court of Public Opinion
2:05pm - 3:00pm Technology as a Potential Threat to the TPA Marketplace
3:00pm - 3:30pm Break
3:30pm - 4:25pm Diversification Strategies: The Digital World - SEO/PPC
4:35pm - 5:30pm Diversification Strategies: Reputation Management/Social Media