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Building Science Course - Nashville, TN

11/7/2017 » 11/9/2017
WLS Prep Course & Exam

11/8/2017 » 11/9/2017
Contents Science and Theory Course - Nashville, TN

11/10/2017 » 11/11/2017
RIA Strictly TPAs Fall Summit

Webinar Series

Webinar Series

RIA webinars give you the opportunity to learn from some of the brightest and most innovative minds in the industry. Webinars are offered monthly, with a new topic being discussed each month. Participating in these webinars is a great way to stay up to date with the most pressing issues facing the restoration industry. RIA webinars offer one continuing education credit per 60 minute session. This credit is processed by the RIA Certification staff and applicable to all RIA advanced certifications.

Upcoming RIA Webinars:


RIA October Webinar:

Understanding the Core of the RIA Forensic Guidelines

Wednesday, October 18, 2017 


Many cleaning and restoration contractors advertise assistance to people in dealing with crime and trauma scene situations. However, the true professionals position themselves to serve all the different specialty areas of the restoration industry that goes beyond crime and trauma projects, such as illicit drug labs, hoarding situations, animal infestations, assisting with the arrest vents of the outbreak of infectious diseases, and even responding to mass casualty events. Although such professionals realize that no two such cases are the same, they also understand that there is an industry accepted way to address such situations.

Having the know-how to be able to apply national guidelines to categorize specific jobs as the complexity and size of the project expands means that individuals who incorporate the RIA Forensic Restoration Guidelines into their business are truly industry leaders. 

Learning about the guidelines means that if the day comes when your organization receives a call about a situation with the following details no one on your team has to wonder “are we really prepared to deal with this?” In a nutshell, the case involves:
Two brothers who, over the last decade, became more and more reclusive in their apartment. Rumors in the neighborhood suggested they had cash and valuables inside and several break-ins led to them blacking out and securing all entrances. Continued attempts the break-ins led the brothers, who had become compulsive hoarders, to set up booby traps in order to prevent people from stealing their "valuables". One brother suffered a series of health problems and was no longer able to leave the apartment. Sadly, the one sibling who was able to go out and become the caretaker fell victim to one of their own booby traps and died in the apartment condemning his brother to a slow death through starvation. Now, the family and County health authorities are looking for a qualified organization to deal with the hoarding, decomposition odors, vermin infestation, mold, potential booby-traps, and whatever else is lurking in the apartment.

Individuals who understand the Forensic Restoration Guidelines can professionally address the above scenario (which is based on a real case) because that groundbreaking document lays out how to evaluate the various risks and provides a template for addressing even the most difficult situations. Because forensic restoration is more than crime and trauma scene cleaning any restoration or cleaning contractor who currently offers services in these areas (or wants to) should attend this short webinar.


About the Presenter: 

Michael Pinto is the CEO of Wonder Makers Environmental; a multi-faceted organization that assists individuals dealing with indoor environmental concerns such as asbestos, lead, mold, micro-organisms, chemicals, and mysterious IAQ situations. He is coeditor of the RIA Forensic Restoration Guidelines. Michael has earned a number of professional titles beyond his doctoral level education in environmental engineering including Certified Safety Professional, Safety Management Specialist, Certified Mold Professional, and Certified Forensic Operator. He has authored 6 books and more than 220 published articles. During his 39 years in the industry Michael has supported the industry by volunteering and developing guidance documents with EIA, ECA, NSC, ASTM, IICRC, RIA, CIRI, BioPTO, and others. He can be reached at 888-382-4154, or at



RIA September Webinar:

Unveiling the Certified Restorer Body of Knowledge
Wednesday, September 20, 2017

Every contractor needs to prioritize their sales and marketing efforts to be the most effective at getting new business. Where can you get the most bang for your buck? Are you focusing on the right clients? These are important questions that need to be answered in order to have an effective sales and marketing strategy.

About the Presenter: 

Mark Springer, CR is employed as the President of Dayspring Restoration which is based in Western Montana. Mark has 18 years of experience in disaster recovery and mitigation and is over that time has achieved many certifications and accreditations applicable to the restoration industry. Mark routinely  serves as an expert witness for litigation on restoration projects. Dayspring Restoration is very engaged in the local community and Mark serves on numerous non-profit boards and committees. Mark is married to his high school sweetheart, Angie. Mark and Angie have been blessed with 4 beautiful daughters. When he's not spending time with his girls Mark is an avid bowhunter, downhill skier, scuba diver, and competitive shooter.




RIA June Webinar:

Microscopic Particle Control: The Key to Effective Cleaning and Restoration
Wednesday June 28, 2017

As science points to more connections between airborne dust levels and building occupant health, restoration and cleaning contractors are being asked to address these concerns. At a minimum such professionals need to understand the basic approaches to the control of microscopic particles in the air. Fortunately employing well-recognized techniques can help the contractor avoid creating unexpected problems during standard restoration activities related to fire, water, mold, infection control, etc.

In this webinar hosted by Michael Pinto, we focus on the importance of preventing contamination from microscopic particles and cleaning structures that have been impacted by them. Michael will explain the fundamental approaches to this type of restoration work and specialized cleaning. He will provide an overview of the basics that many contractors already have knowledge of such as isolation and HEPA filtered negative pressure. However, he will go beyond that to offer an explanation of three different, but often confused, techniques for particle control: air scrubbing, air washing, and air fogging.


About the Presenter: 

Michael A. Pinto is chief executive officer of Wonder Makers Environmental, Inc., a manufacturing and environmental consulting firm that specializes in identification and control of asbestos, lead, IAQ, mold, industrial hygiene, and chemical problems. Mr. Pinto is the author of over 200 published articles and several books including, Fungal Contamination: A Comprehensive Guide for Remediation and Forensic Restoration: Procedures to Protect Operators and Occupants. He completed doctoral course work in environmental engineering and holds numerous certifications in the environmental and safety areas, including Certified Safety Professional, Certified Mold Professional, and Certified Forensic Operator. In addition to being a frequent speaker at industry events, Michael has been honored with such prestigious awards as the Golden Quill, Martin L. King Award, the Phoenix Award for Innovative Restoration from the Restoration Industry Association, and the President’s Award from the Environmental Information Association. He serves on the board of the BIO PTO and as the chairperson of the Environmental Council for the Restoration Industry Association (RIA). 


RIA August Webinar:

Sales & Marketing: Setting Your Priorities
Wednesday, August 9, 2017

Every contractor needs to prioritize their sales and marketing efforts to be the most effective at getting new business. Where can you get the most bang for your buck? Are you focusing on the right clients? These are important questions that need to be answered in order to have an effective sales and marketing strategy.


About the Presenter: 

Mark Shippe has been in the Insurance Restoration Industry for over 15 years. He currently is the VP of Sales for ERS, a role which he has held that for the last 2 1/2 years, where he manages the corporate sales team. He started in the restoration industry working for an independent contractor in the Metro Detroit area for 6 years. From there he spent 7 years in a variety of sales and operations roles at the CRDN Home Office, working with both franchisees and insurance carriers prior to taking on his new role at ERS. 


Go to Webinar Archives (access for RIA Members only)

Go-To-Meeting is the webinar delivery mechanism. Register through RIA for the webinar of your choice, and you will be sent a direct link where you will be prompted to RSVP for the webinar with Go-to-Webinar. Go-to-Webinar will automatically send you your specific login to the webinar (only one person may register off this personalized link). You will also receive periodic reminders from Go-to-Webinar about the time and date of your webinar.

System Requirements


Check out some of our past webinars below:

For more information on how to access more webinars, please visit our RIA store homepage by clicking on the Resources tab.

See the full list of webinars.