RIA webinars give you the opportunity to learn from some of the brightest and most innovative minds in the industry. Webinars are offered monthly, with a new topic being discussed each month. Participating in these webinars is a great way to stay up to date with the most pressing issues facing the restoration industry. RIA webinars offer one continuing education credit per 60 minute session. This credit is processed by the RIA Certification staff and applicable to all RIA advanced certifications.
Technician Supervisory Training
Wednesday November 30th, 2016
Restoration and cleaning technician supervisors play a key role in both the current and future success of a company. Traditional restoration and cleaning technician supervisors understand the technical aspects of the work and the steps needed to get the job done. High-performing restoration and cleaning technician supervisors also exhibit a level of understanding in coaching, measuring performance, driving constant improvement, building cohesive teams, and managing ego. The difference can be measured in the number of disruptions that work their way up the company’s organizational chart, the feedback received from customers, and the profits captured on every job.
Violand’s Technician Supervisory Training course is comprised of 3 modules: The Role of a Supervisor and Today’s Supervision Challenges, Required Functions for Effective Supervisors, and Supervision and Human Resources. The presentation on November 30 will focus on just one area of the Required Functions for Effective Supervisors: Performance Measurement and Continuous Improvement, with the discussion surrounding how to set expectations and the need to measure performance.
About the Presenter:
Scott Tackett is recognized as the leading authority in human resources, organizational development, and organizational leadership in the restoration industry. As a Business Development Advisor for Violand Management Associates, the largest consulting company in the restoration industry, he consults with numerous businesses and professionals to help them achieve maximum growth. Scott is also a facilitator, business trainer, and adjunct professor for Kent State University. Scott earned his bachelor’s degree in human resource management and his master’s degree in organizational leadership, both from Geneva College.
Go to Webinar Archives (access for RIA Members only)
Go-To-Meeting is the webinar delivery mechanism. Register through RIA for the webinar of your choice, and you will be sent a direct link where you will be prompted to RSVP for the webinar with Go-to-Webinar. Go-to-Webinar will automatically send you your specific login to the webinar (only one person may register off this personalized link). You will also receive periodic reminders from Go-to-Webinar about the time and date of your webinar.