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Building Science - Roselle, Illinois

9/25/2018 » 9/27/2018
Water Loss Specialist Prep Course & Exam - Roselle, Illinois

November Webinar: Technician Supervisory Training
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When: November 30, 2016
12 - 1 PM Est.
Where: United States
Contact: Bill Prather

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RIA November Webinar: 

Technician Supervisory Training


Wednesday November 30th, 2016 12 PM - 1 PM Est.  

Restoration and cleaning technician supervisors play a key role in both the current and future success of a company. Traditional restoration and cleaning technician supervisors understand the technical aspects of the work and the steps needed to get the job done. High-performing restoration and cleaning technician supervisors also exhibit a level of understanding in coaching, measuring performance, driving constant improvement, building cohesive teams, and managing ego.  The difference can be measured in the number of disruptions that work their way up the company’s organizational chart, the feedback received from customers, and the profits captured on every job.

Violand’s Technician Supervisory Training course is comprised of 3 modules: The Role of a Supervisor and Today’s Supervision Challenges, Required Functions for Effective Supervisors, and Supervision and Human Resources. The presentation on November 30 will focus on just one area of the Required Functions for Effective Supervisors: Performance Measurement and Continuous Improvement, with the discussion surrounding how to set expectations and the need to measure performance. 

About the Presenter: 


Scott Tackett is recognized as the leading authority in human resources, organizational development, and organizational leadership in the restoration industry. As a Business Development Advisor for Violand Management Associates, the largest consulting company in the restoration industry, he consults with numerous businesses and professionals to help them achieve maximum growth. Scott is also a facilitator, business trainer, and adjunct professor for Kent State University. Scott earned his bachelor’s degree in human resource management and his master’s degree in organizational leadership, both from Geneva College.