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4/28/2019 » 4/30/2019
Water Loss Specialist Prep Course & Exam - Mesa, Arizona

4/30/2019 » 5/2/2019
RIA 2019 International Restoration Convention + Industry Expo

10/1/2019 » 10/2/2019
Contents Science & Theory - Roselle, IL

10/3/2019 » 10/4/2019
Project and Risk Management Course - Roselle, IL

Speaker Breakout Sessions
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Registration Hotel + Travel  Schedule Keynote Speakers
Breakout Sessions Networking Events  Exhibitors  Sponsorship

General Session

Xactware's Pricing Research Process

Greg Pyne, VP, Pricing Solutions, Xactware

Hear from our General Session speaker Greg Pyne as he discusses the high level overview about Xactware’s Pricing Research Process and how you can participate.

Have a question for Greg? Submit your question.

Please be aware that RIA and Greg Pyne will not discuss the specifics for pricing in a specific market for a specific item.  RIA explicitly condemns any discussion of price setting, setting labor rates, price fixing or any other conversation that may be interpreted as a breaking the antitrust laws.



Breakout Sessions

Three Tracks to Enhance Your Skills

The following sessions will be held during our Annual Convention + Industry Expo on Wednesday, May 1 and Thursday, May 2. Sessions will be categorized into three breakout tracks, led by experts and practitioners. 

*Sessions that will have an immediate impact on your business. These multiple part breakout sessions will allow attendees to walk away with actionable tactics to implement in their business.

Track: Operations/HR

Expanding Locations

Considering expanding your business? Join our panel discussion to help understand when the timing is right, what to account for and how best to navigate the complexity of expansion.


*Is Company Culture Affecting Your Bottom Line?

Russ Palmer, Titan Restoration

Learn how Titan Restoration incorporates workforce engagement strategies to create and improve company culture in the restoration industry. Join Russ and Rachel as they explore how measuring and tracking an employee first culture can contribute to overall company success and how they handle travel, PTO, and employee career paths. You will walk away with actionable strategies to plan for the future. 


Maximizing Efficiency & Profits Using LEAN Methodologies

Greg Anapol, Owner, President & COO, American Integrity Restoration

In today's ever more challenging market, efficiency and profitability are crucial for competitive edge. Join Greg as he describes how he used LEAN methodologies to drive an additional 15 points of net profit to his company's bottom line and shares his direct experience applying the concepts that he learned and developed while working for a global manufacturing organization to a restoration business.

Learning Outcomes:

  • Understanding that efficiency is a competitive advantage
  • Methodologies to eliminate waste
  • Developing "Standard Work"
  • Holding people accountable
  • Creating relevant scorecards


Transparency and Control- A Better Operation Model

Paul Donald, Co-Founder and CEO, Encircle

Explore ways to operate your business in a more transparent and trust-driven environment. Paul will present his unique view of the global insurance and contractor landscape and identify trends, including opportunities for contractors to improve margins, reduce overhead, and become restoration experts to the insurance industry. He will share firsthand how this new model of insurance and restoration cooperation drives faster decision-making, improved customer service, and reduced cycle time resulting in both parties increasing profitability.

Learning Outcomes: 

  • Gain a better understanding of the global insurance and contractor landscape
  • Learn about trends that are impacting the industry and how they can be leveraged to
    improve your business operations
  • Discover how to operate in a transparent and trust-driven business


Track: Sales

*Building a Successful Sales Plan
Two sessions offered

Jeff Brettell, Executive CRM Division Leader, Next Gear Solutions

Learn to build an effective sales plan. In this workshop style session, you will be challenged to forecast effectively, identify meaningful KPIs, define their sales process and establish their unique value proposition.

Learning Outcomes: 

  • How to properly forecast sales goals
  • How to identify the right KPIs for your sales plan
  • The impact of a defined sales process
  • How to distinguish yourself from your competitors
  • How to target the right business partners


Everyday Restorers

John Browning, CR, CPPA, Vendor Manager and Large Loss Technical Adviser
Josh Smith, CR, WLS, CMP, Technical Director, PHC Restoration
Penny Tralau, CR, WLS, CMP

Join three RIA higher level certificate holders as they discuss their experiences going through the program and how attaining these designations has benefited their career.

Learning Outcomes

  • An inside look at the certification programs, including preparation, cost and time, from a personal experience
  • How earning the certifications has impacted their work practices and set them apart from their competitors
  • Explore how to be the ideal candidate to maximize success
  • Learn why these individuals obtained these certificates


Restoration Rescue

Kris Rzesnoski, Vice President of Business Development, Encircle
Jaclyn Carpenter, CEO, Ideal, Inc

Growing a business is never easy. Having the discipline and experience to make the right decisions at the right time will keep you pointed in the right direction. Join Kris and Jaclyn as they take you on a personal journey of running a restoration business and share the ups and down their businesses faced. Learn how to avoid common pitfalls and mistakes that could cost you everything. 

Learning Outcomes:

  • Learn the highs and lows of owning and operating your own business
  • Discover what to look for to prevent potential pitfalls and mistakes


Track: Technical

Contents Roundtable Panel

Panelists - Mike O'Donnell, Jay Van Duesen

Learn skills to develop a Contents Business Plan.

Learning Outcomes

  • Communication prior and during the loss
  • Determining when contents are part of the loss and when to deal with them
  • Qualifications for dealing with contents loss
  • Common pitfalls to contents claims
  • What the future hold for managing and producing contents loss


Professionalism in the Drying Industry

Panelists- Chris Laney, Ben Justesen, Parker Olson
Moderator- Chuck Dewald

Attend this session and you will walk away with a better understanding of what it means to be a true professional in the drying industry. Learn from industry experts how they exhibit professionalism in their work, client and employee relationships. Hear how the panelist address communication, documentation and leadership issues that plague many companies.

Learning Outcomes

  • Address the growing concerns of professionalism in restoration
  • Review documentation and communication best practices

Have a question for our panel? Submit a question for our panel here.


*Determine Your Own Budget With Xactimate

Ben Justesen, President, Enlightened Restoration Solutions

Learn the basics of how to determine labor rates and specific budget percentages for each trade to achieve your goal for Net Profit.

Learning Outcomes:

  • Determine labor rates
  • Budget percentages per trade
  • Xactimate tips


*Documenting Claims in 3D with Matterport

Seth Harrison and Mark Whatley 

Learn how groundbreaking technology is shaking up the way property insurance claims have traditionally been settled. With the help of 3D scans, contractors and adjusters are able to communicate in a way that reduces cycle times, eliminates fraud/waste/abuse, and reduces the administrative burden of the claims process.

Learning Outcomes:

  • 3D Tours as a Technology in Restoration
  • Effect on Claims Process
  • Future of Claims Settlement