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Phoenix Award
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Phoenix Award

Phoenix Award LogoSince the dawn of history, fires and floods have wreaked destruction on the homes, possessions, and lives of human beings. Even today, with all our modern advances, natural disasters still destroy our most precious possessions. The people who restore damaged property have a unique role in a setting of personal tragedy and stress; they strive to restore damaged property in the most effective way possible. Professional restorers respond to these crises every day, performing an essential human service. In order to recognize conspicuously high achievement in the area of disaster restoration, the Restoration Industry Association has established the RIA Phoenix Awards for Innovation in Restoration and Reconstruction. Phoenix Award recipients are announced at RIA's annual convention. In addition to earning the respect of fellow RIA members, this award provides a vehicle for winners, challengers and the entire RIA membership to achieve recognition in the media and in the insurance industry for their contributions.


2019 Call for Entries – Closed

Check back for 2020 nomination forms and deadlines


2019 Phoenix Award Winners

Innovation in Restoration – Regency DRT/DKI

Hurricane Michael slammed into the Florida Panhandle on October 10, 2018, as a Category 4 hurricane with 155 mph winds, the strongest storm to hit that area of the state. Between the winds and the 12-foot storm surge, the storm caused billions of dollars in damage. The storm came ashore so quickly that residents had little time to prepare. 

The Regency team arrived at the First Baptist Church of Panama City on the afternoon of October 12, just 48 hours after the storm. The mega church comprised of 16 buildings and 90 percent of their roofs were either damaged or torn off by the wind, resulting in extensive water damage through the entire 300,000 plus square foot complex. As the team walked the site, it became abundantly clear how important the church was to the community, which had suffered a horrendous loss. They needed a place to worship and restore hope for the community. After the inspection, the team committed to the First Baptist Church that the sanctuary would be ready for services in just four weeks.

Despite the team’s involvement with other major catastrophes, the widespread devastation in the region was still shocking. However, the spirit of the community and willingness to help each other prevailed. Moreover, the staff, who many had suffered severe losses of their own, showed up to work seven days a week from dawn to dusk.

The Regency Team set a goal. They strategized, focused on the target, and worked day and night to do whatever was needed to achieve that goal. In the end, their swift response saved the client and insurer significant time and money because they were able to reopen the church a week ahead of time. This level of work and commitment is why Regency DRT/DKI is our Restoration Winners for the 2019 Phoenix awards.


Innovation in Reconstruction – Charter Construction

The owner of the Emerald Hills Rehabilitation and Skilled Nursing Facility contacted Charter at the end of 2016 to assist in an investigation of a small portion of a hallway that appeared to have water intrusion problems. However, deteriorated roof sheathing and unsafe ceiling joists were found throughout the roof using visual inspection and infrared technology. Once the extent of the damage was fully realized, it became impossible for the owners to continue to occupy and remain operational and as actual work progressed, additional previously concealed damage was discovered. 

Emerald Hills decided to shut down the facility and relocate patients. Due to the size of the renovation undertaken, the jurisdiction required several large-scale code upgrades that extended the scope even further: a new electrical service to the building, fire alarm system, sprinkler system, emergency generator, water piping throughout, and corridor HVAC system. Charter Construction worked closely with the owners and representatives of the facility, the staff, DOH, DSHS, and the city officials to manage this complex project with a complicated scope.


Past Phoenix Award Winners


  Reconstruction     Restoration
2019  Charter Construction    Regency DRT/DKI
2018  Sharp, Robbins & Popwell, LLC    France & Company
2017  Charter Construction, Inc.    Midwest Restoration Services
2016  HarenLaughlin    BELFOR Property Restoration - Dallas, TX
2015  Charter Construction, Inc    Kelmann Restoration
2014  Sharp & Robbins Construction, LLC    ACR, Inc.
2013  Platinum Restoration    Kelmann Restoration
2012  Belfor USA - Exton, PA    The Integrated Team
2011  Alliance Disaster Kleenup    Mellon Certified Restoration
2010  Johns Lyng Group    Spotless Carpet Cleaners and Janitorial Services, Inc
2009  Belfor – Columbus    Rolyn Companies, Inc.
2008  Sharp & Robbins Construction    Kelmann Corporation
2007  Belfor USA - Exton, PA    Begal Enterprises, Inc. - Rockville, MD
2006  N/A    Rolyn Companies, Inc. - Rockville, MD
2005  Belfor USA    N/A
2004  Kelmann Corporation - Wauwatosa, WI    A & I Fire and Water Restoration - Myrtle Beach, SC
2003  Eastern Diversified Services - Souderton, PA    Kelmann Corporation - Wauwatosa, WI
2002  Belfor    Insurance Restoration Services
2001  Woodard Cleaning & Restoration - St. Louis     First Restoration Services - Charlotte, NC
2000  N/A    Joe Arrigo Construction & Restoration
1999  First General Services    First Restoration Services - Charlotte, NC
1998  Advanced Restoration Technologies    Disaster Kleenup/Better Floors & Restoration
1997  Kelmann Corporation - Wauwatosa, WI    First Restoration Services - Charlotte, NC