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Property Insurance and Restoration Conference

Technical Fire Restoration Summit
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Instructors with Real Life Expertise

Wildfires provide unique challenges that present challenges not only to the insured, but to their insurers as they struggle to learn and understand the true impacts that wildfires have become over the past several years. Even where the home may not be damaged by heat, it suffers from smoke and infiltration, pressurization and a host of other factors that impact the home. Learn from the leaders in our industry about the challenges of dealing with these types of losses, and a standard of care that could be applied for these destructive events. Instructors presenting will be those who are leaders in their area of expertise, and not just from a classroom perspective, but from a hands-on perspective about what works for them in overcoming complicated issues in today's marketplace.


Technical Fire Restoration Summit Sessions and Speakers

Avoid Making a $2 Million Dollar Mistake: Cleaning Process Fails

Kris Rzenoski will present his findings that were recently presented at the CIRI Conference in July 2019. Kris will review the details of two small smoke/fire damage claims that resulted into total losses because of the failed cleaning process and forced the occupants out of their homes for 3+ years.

Speaker: Kris Rzenoski, VP of Business Development, Encircle

As VP of Business Development at Encircle, Kris guides the technical development of Encircle’s solutions to ensure they exceed industry expectations. With over 15 of years of experience in the restoration and insurance industries, Kris is committed to driving Encircle’s delivery of intuitive, easy-to-use solutions that allow contractors to improve productivity and profitability. Kris is a Certified Restorer, Water Loss Specialist and a Contents Loss Specialist. Additionally, he sits on the RIA’s Restoration Council, Education Committee, and is the Chairman of the Estimating Committee. In 2013, Kris was the main consultant on Deloitte’s review of pricing software in Canada that impacted $11.9B of restoration revenue.

Leveraging 3D Technology to Provide Scope, Estimates, and Documentation

A deep dive on the use of Matterport 3D Technology on Contents and Structure Cleaning claims ensuring success for contractors, customers, and carriers alike.

Speaker: Daniel Noel, Contents and Cleaning Department Manager, Jenkins Restoration

Daniel Noel is a contents department manager at Jenkins Restorations and is a contents and structure cleaning enthusiast who specializes in residential and commercial fire losses. He believes the keys to success of Contents and Structure Cleaning to be: proactive/transparent communication with clients and carriers, effective use of technology (digital inventory software and 3D capture tech), cleaning expertise, ultrasonic cleaning equipment, established systems and procedures, a well-led team of cleaners and movers, and most importantly a servants heart.


Odor Control A-Z

When there is a disaster, such as a fire, water damage, sewage backup, or a chemical exposure, where is today's technology of odor control and elimination? In this session, explore when cleaning as a form of odor control began, how odors affect the building environment and occupants, and how today's cleaning and sanitizing methods help control unwanted odors. You will learn to recognize that not all odors are bad, how to address bad odors and how to find of source of an odor.

Speakers: Kenneth Bezar, Principal / Large Loss Expert, ProKure1; Patrick Moffett, Fire Damage Restoration Instructor, Blue Sky Environmental Consulting, Inc.

Ken Bezar is the founder of Prokure and a large loss expert in the restoration industry. He consults on Deodorization Projects all over the Globe.
  Patrick Moffett is an IICRC Certified Fire Damage Restoration Instructor and Industrial and Environmental Hygienist with 35 years of experience assessing and sampling fire damaged structures and wildfire impacted buildings. Patrick is a standards writer and a subject matter expert in fire and wildfire and participates on RIA, IAQA, IICRC and AIHA technical committees. As an industrial hygienist, Patrick collects samples for identification of particulates, chemicals and toxins in fires, along with analyzing laboratory data to determine how the data impacts workers health and the health of occupants.

Practical Advice for Claims Involving Art & Specialty Collections

Fine art and other specialty collections may be a small percentage of overall contents on a claim, but how these contents are handled plays a pivotal role in the quality of an insured’s claim experience. Often accompanied by high replacement cost values and strong sentimental attachments, these collections present unique handling and processing challenges with little room for error. This session will provide an introduction to the science of conservation, tips on vetting and partnering with specialists, and practical advice on how to elevate the perception of your organization while helping your clients to save their most important and valuable collection items.

Speaker: Ben Umberger, Managing Partner, Carolina Conservation

Since 2005, Carolina Conservation has specialized in the conservation of disaster affected fine art and specialty collections for the insurance restoration industry. In addition to coordinating the firm’s national operations, Managing Partner Ben Umberger provides education for adjusters and contractors on the identification, handling and appropriate care of disaster affected fine art and specialty contents. Bridging the gap between the institutional art world and the practical realities of insurance claims, Ben shares insights for claims professionals on how leveraging specialists reduces liability, improves perception of your organization and contributes to providing an overwhelmingly positive claim experience for those they serve. 


Psychology of the Loss: Critical Incident Stress Management

Fire can evoke trauma. In this session, learn the effects of trauma and state of mind of both the property owner and the first responder. 

Speaker: James Warriner, MC, NBCC, LAC, Thin BlueLine Counseling, Consultation, & Leadership

James Warriner has worked in Public Service for over 45-years. He is currently employed by Arizona Department Transportation Enforcement and Compliance Division, Office of Inspector General and is involved with the C.O.P.S. Arizona Chapter where he serves as a board member, VP & President. He is a Licensed Counselor with a primary practice in with public safety. James has served on the Board of Directors for the Arizona Homicide Investigators and is a charter member of the Arizona Internal Affairs Investigators Association He is also a member of the American Academy of Experts in Traumatic Stress, International Critical Incident Stress Management Association, American Counseling Association, National Certified Counselor, AZ Licensed Associate Counselor and member of Association of Threat Assessment Professional.


Understanding the view of the fire investigator and working with restoration contractors

Cooperation between fire investigators and the restoration contractor are key in the restoration industry. This presentation will explore the role of the fire investigator and responsibility of the restoration contractor and fire evidence, including the potential responsibility of spoiling evidence.

Speaker: Bob Miner, Virginia Business Development Manager, Jenkins Restoration

Mr. Miner has over thirty-eight years of experience in the fire service, which includes nineteen years as a full-time fire investigator. A former SIU Investigations Supervisor, he regularly instructs fire investigations for the Virginia Beach Police and Fire Academies. He is an adjunct instructor for the National Fire Academy where he teaches the Introduction to Fire Origin and Cause course. He is also an instructor for the Commonwealth of Virginia Fire Marshal’s Academy. Mr. Miner is a certified Master HVAC and Gas Fitter in the Commonwealth of Virginia and has been qualified as an expert in gas related fires as well as origin and causes of fires.

Wildfires - Impact to Communities and Worker Health

Wildfires impact neighboring communities and worker exposure risks. This session will summarize California’s pioneering Wildfire Emergency Regulation and resources available to both EHS and operational professionals. Attend this session and explore the difference between structure fire and wildfire, the impact on communities, and learn about new regulations to address worker exposure to wildfire smoke.

Speaker: Michelle Rosales, MPH, CIH, Forensic Analytical Consulting Services, Inc., Certified Industrial Hygienist

Michelle Rosales has more than 14 years of experience managing complex environmental health and industrial hygiene service projects throughout the United States. She has managed hundreds of investigations involving a variety of physical, chemical and biological hazards. 

Michelle is a nationally recognized expert who has presented on technical topics at conferences and symposia throughout the county. She has also published several significant publications related to various industrial hygiene topics and concerns. She is a leading expert on the impact of wildfire smoke to communities, including worker’s health and impact to structures. She is a primary author of AIHA’s Technical Guide for Wildfire Impact Assessments for the OEHS Professional Technical Guide.


Forest Fire and Wild Fire Contamination and Testing

The assessment of wildfire residue contamination can pose a significant challenge for air quality professionals, Industrial Hygienists, laboratories, and restoration contractors. This presentation will simplify and prioritize the sampling and analysis approaches commonly used to establish the presence or absence of fire and smoke residues, and then differentiate these sources from other background dust. Topics will include guidance on how to establish background levels, and acceptance levels at the conclusion of remediation (in the absence of clear industry guidance levels). Some analytical methods can also help support an allegation of “damage”, however, care must be used in their application.

Speaker: Daniel Baxter, President, Environmental Analysis Associates, Inc. 

Daniel Baxter is president of Environmental Analysis Associates, Inc. and has over 30 years of experience performing a wide range of environmental particle analysis including mold, asbestos, combustion residues and indoor dust. Over the past 10 years, his laboratory has developed microscopic (Optical and Electron Microscopy) and analytical methods specific for the analysis of wildfire and structure fire combustion residues and has analyzed thousands of such samples. Daniel was one of the primary authors of the Sampling and Analysis Sections in the 2018 AIHA Technical Guide for Wildfire Impact Assessments for the OEHS Professional.



Other topics featured at the Technical Fire Restoration Summit will include:

  • Deodorization
  • Fire Investigation: Spoilage and Subrogation
  • Forest Fire and Wild Fire Contamination and Testing
  • Impact of Heat and Smoke on Special Systems
  • Impact of Heat on Structures
  • Industry Advocacy, Industry Standards
  • The Microbiology of Fire Losses
  • Partnership with IICRC & History of Standards Roll out 
  • Psychology of the Loss: Critical Incident Stress Management
  • Smoke and the Effect on Content 
  • Technology & Restoration