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Building Science - Roselle, Illinois

9/25/2018 » 9/27/2018
Water Loss Specialist Prep Course & Exam - Roselle, Illinois

9/25/2018 » 9/26/2018
Contents Science and Theory - Chicago, Illinois

10/25/2018 » 10/26/2018
2018 Strictly Contents Summit

11/13/2018 » 11/14/2018
Contents Science and Theory - Cincinnati, Ohio

Webinar Series

Webinar Series

RIA webinars give you the opportunity to learn from some of the brightest and most innovative minds in the industry. Webinars are offered monthly, with a new topic being discussed each month. Participating in these webinars is a great way to stay up to date with the most pressing issues facing the restoration industry. RIA webinars offer one continuing education credit per 60 minute session. This credit is processed by the RIA Certification staff and applicable to all RIA advanced certifications.

RIA Webinars:  

Confronting Issues with Employees Without Being Confrontational



Presentation Description

Having a tough conversation with an employee, peer or boss is one of the hardest things we do in management.  Unfortunately, most managers would prefer to avoid confronting issues altogether.  Only making matters worse is the strong tendency to avoid an issue until you “can’t take it anymore” and then blowing-up on an employee.  Equally as frustrating for managers, and quite common, is how previously coached items continue to happen.  We can help solve for all of these things.  

In this webinar, we are going to give you some key tips and tricks to confronting issues without being confrontational. You will leave with a framework from which to approach any challenging conversation, that if followed, will lead you to a higher level of performance personally and organizationally. You’ll learn why understanding and setting an appropriate goal for the conversation is critical. You’ll also learn about vulnerability, and how it can build trust, which will help you feel more comfortable approaching an issue. You will also learn what steps to take during a conversation to minimize the likelihood of repeat instances. And, should a repeat instance occur, you will be in great shape to address it.

If confronting issues is something that you could be better at or just want to take your game to another level, check out this webinar.  It will be worth it!


Presenter: Joseph Sample 

After studying abroad at Oxford in the summer of 2001, Joe graduated from The University of Georgia and joined a Taco Bell franchise operating in Western Montana. He took over as President in 2006, and at 29 was asked to speak at the national Taco Bell convention on Achieving Breakthrough Results. Now, as the President of VoiceSifter, a customer and employee communication platform that specializes in feedback, Joe is continuing his entrepreneurial journey exploring ways to help businesses and organizations leverage and learn from their stakeholder’s feedback to execute better communication strategies and deliver an improved experience.



Non-Member- $99


RIA May Webinars:

CLS Advanced Certification Launch Webinar

Presentation Description

Come hear about RIA’s new Contents Loss Specialist (CLS) Advanced Certification Program.  Learn how you can join Contents Restoration Specialists across the country and internationally to achieve expertise in contents. CLS is a training program that is not only top of the line as far as content, but also brings a systematic approach to the way contents are dealt with in general.  We also will discuss the upcoming Strictly Contents Summit held in Detroit, MI on October 25 and 26.  


Presenters: CLS Taskforce


Please note: This webinar is free for all RIA members and non-members.


Access the Recording Here

Go to Webinar Archives (access for RIA Members only)

Go-To-Meeting is the webinar delivery mechanism. Register through RIA for the webinar of your choice, and you will be sent a direct link where you will be prompted to RSVP for the webinar with Go-to-Webinar. Go-to-Webinar will automatically send you your specific login to the webinar (only one person may register off this personalized link). You will also receive periodic reminders from Go-to-Webinar about the time and date of your webinar.

System Requirements


Check out some of our past webinars below:

For more information on how to access more webinars, please visit our RIA store homepage by clicking on the Resources tab.

See the full list of webinars.