Virtual Fall Tech Session: The Invisible Tool Box

Time: 11:50 am - 12:20 am EDT

The Invisible Tool Box
Based on an article I wrote for C&R Magazine, this presentation will address the need to train field service technicians in the soft skills of the service experience, in addition to their technical training. We will address topics such as job site behavior, proper client communication skills, the ability to read client personality cues, and empathy