Restoring Success: When People Don't Follow Instructions

One of the root causes of all kinds of problems in our organizations can be traced back to simply not following instructions. It is a common source of frustration for managers and leaders. As I pondered this phenomenon that can inadvertently have disastrous consequences, I began to reflect on my own behaviors. My nature is to be a “rule follower" and follow the directions of others carefully; however, I realized that I do or have done things that are against the grain of being a good instruction follower.