Cost of Doing Business Report

The Restoration Industry Association & KnowHow

Announce the Pioneering 2024 RIA Cost of Doing Business Report


The RIA, the industry’s leading member association, is proud to announce the 2024 RIA Cost of Doing Business Report, powered by KnowHow, a user-friendly app offering instant on-the-job support, training, and guidance. This landmark report, a first in the industry, embarks on its initial phase with a comprehensive survey designed to securely and anonymously gather financial and operational data from restoration businesses nationwide.

The report, slated for release in Q3 of 2024, is set to provide an unprecedented analysis of the industry, spanning key financial metrics that will enable businesses to benchmark their performance against the broader restoration landscape and identify strategic opportunities for improvement. The survey's insights will underpin the report, offering a rich data set to inform the industry's first comprehensive report of its kind.

The Cost of Doing Business Report - KnowHow & RIA from KnowHow on Vimeo.

“This collaboration raises the bar for operational excellence and workforce development in the restoration industry,” said Leighton Healey, CEO of KnowHow. "Our combined efforts in launching this report underscore our commitment to equipping restoration leaders with the tools and resources they need to elevate their business practices.”

Kristy Cohen, CEO of the Restoration Industry Association, stressed the significant impact the report will have: "This report will offer our members a unique lens through which to view their company's standing, optimize operations, and set precise, achievable targets. We’re breaking new ground."

The survey, backed by unparalleled security, reliability, and compliance policies and accreditations, is now open for participation. The resulting report is anticipated to be an essential tool for strategic decision-making, offering a never-before-seen look into the financial health of the restoration industry.

For more information on the report or to participate in the survey, please visit

Have any questions about the Cost of Doing Business Survey? Watch our Cost of Doing Business Webinar which was recorded on May 10th at 1pm EST with the RIA & KnowHow Team.